xunou3@hbxunou.com +86 17531957005
Hebei Xunou New Energy Technology Co., Ltd.
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FAQ

 

Q1: Will you supply samples for testing?

A: Free samples for the quality evaluation for most products, but customers need to undertake the shipping fee.

Q2: What’s your MOQ?

A: For the high value products, our MOQ starts from 10g,100g and 1kg.

Q3: Which kind of payment terms do you accept?

A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, Western Union, Bitcoin or Alibaba). Bulk order by T/T or L/C.

Q4: How about your delivery time?

A: Generally, it will take 3 to 5 days after receiving your advance payment.

Q5: How do you treat quality complaint?

A:First of all, our Quality Control Department will reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.